Front Desk Associate
$20,800–$20,800 year
On-siteHarvey, Louisiana, United States or Harvey, Illinois, United States
Job Summary
Greet members, prospective members, and guests while answering phones and assisting callers with questions. Check members into the PEAK/ABC IGNITE purchasing system, assist with new membership sign-ups, and take prospects on facility tours. Update member account information, respond to concerns professionally, and elevate issues to management as needed. Maintain club cleanliness by completing daily cleaning assignments and ensuring neatness. Requires customer service background, basic computer proficiency, and CPR/AED certification. Full-time role with continual standing, walking, and talking; occasional lifting to 50 lbs.
Required Qualifications
- High School diploma/GED equivalent required
- Must be able to occasionally lift up to 50 lbs
- Punctuality and reliability is an absolute must
Desired Qualifications
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude
- CPR / AED certification preferred
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel
- Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language
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