Front Desk Associate ($500 Hiring Bonus!) - Holiday Inn Express South Burlington/Downtown
$520,000–$520,000 year
On-siteSouth Burlington, Vermont, United States
EXPIREDSouth Burlington, Vermont, United StatesOn-siteFull Time$520,000–$520,000 yearEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Operate the front desk, handling guest registration, reservations, check-in, and check-out while managing billing and payments. Provide exceptional guest service by welcoming guests professionally, resolving complaints, and coordinating with Housekeeping on room readiness. Maintain strict key controls, ensure lobby areas are neat, and act with urgency on all requests. Process all payment types including cash, checks, and credit cards while keeping guest information confidential. Maintain knowledge of hotel policies, rates, discounts, and local area events to assist guests with inquiries.
Required Qualifications
- One year of related experience
- Bilingual - English/Spanish
- Valid Drivers License Preferred
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service sills, ability to deal with difficult guests
- Familiarity with local area, ability to provide directions and maps to local attractions and destinations
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
- Willingness to work 7-day rotational work schedule including nights, weekends, and holidays
Desired Qualifications
- hotel preferred
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