Front Desk Assistant

Answer the phone with proper etiquette, greet patients and visitors, and confirm or reschedule appointments. Scan and enter patient information into the EMR system, verify current addresses and phone numbers, and photocopy or fax documents. Update all new or changing patient data, review new information for accuracy, and collect records like laboratory reports and images. Maintain a clean, organized area while adhering to HIPAA and OSHA standards for patient confidentiality. Communicate effectively with clinical and administrative staff to build positive relationships.