Front Desk Assistant Manager OEM
On-siteGalloway, New Jersey, United States
Job Summary
Manage the Front Office by approaching all guest and employee encounters with an attentive, friendly, and service-oriented demeanor. Respond to requests, complaints, and accidents while maximizing room revenue and occupancy through daily status reviews and rate efficiency analysis. Supervise Front Desk personnel by coaching, counseling, and disciplining staff according to S.O.P.'s, while assisting with interviews, performance appraisals, and schedule preparation. Operate the Front Office computer system, monitor the P.B.X., and oversee the Night Audit function to ensure accuracy. Handle cash transactions, process reservations, and enforce credit policies while maintaining proper key control and supply levels. Coordinate with Accounting on payroll, wage reports, and invoice vouchering, and attend all required department meetings to drive guest service scores.
Required Qualifications
- At least 5 years of progressive experience in a hotel or a related field
- 2-year college degree and 3 or more years of related experience
- 4-year college degree and at least 1 year of related experience
- Supervisory experience
- Proficiency in Windows operating systems
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful high pressure situations
- Ability to maintain composure and objectivity under pressure
- Ability to be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Ability to be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Ability to work with and understand financial information and data and basic arithmetic functions
- Food Handlers certification
- Alcohol Awareness certification
- CPR & First Aid certification
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