Front Desk Assistant Manager
On-siteBuffalo, New York, United States
Job Summary
Manage the Front Office by greeting guests, processing reservations, and handling cash transactions while maximizing room revenue and occupancy. Supervise Front Desk personnel through coaching, discipline, and performance appraisals, ensuring compliance with brand standards and SOPs. Coordinate the Night Audit function, monitor house counts, and prepare employee schedules and payroll reports for Accounting. Operate the Front Office computer system, manage the PBX console, and enforce credit policies. Review daily activity reports, monitor VIP requests, and maintain key control and lost-and-found procedures. Assist with hiring and conduct team meetings to drive guest service scores.
Required Qualifications
- At least 5 years of progressive experience in a hotel or a related field
- 2-year college degree and 3 or more years of related experience
- 4-year college degree and at least 1 year of related experience
- Supervisory experience
- Proficiency in Windows operating systems
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful high pressure situations
- Ability to maintain composure and objectivity under pressure
- Ability to be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Ability to be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
- Ability to work with and understand financial information and data and basic arithmetic functions
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