Front Desk Ambassador - Part-time
$41,600–$41,600 year
On-siteDenver, Colorado, United States
Job Summary
Greets and completes check-in procedures for arriving guests using manual and computerized methods, while facilitating daily check-outs to close accounts and prepare rooms for the next sell. Calculates and posts monies, receipts, and guest accounts using accurate cash handling methods to maintain precise hotel records. Courteously answers inquiries and accepts reservations in person and by telephone, communicating rates and utilizing suggestive selling techniques to increase occupancy. Operates PBX equipment by accepting incoming calls, scheduling wake-up calls, and paging guests to ensure timely service. Controls cash transactions at the front desk and maintains complete responsibility for the personal bank per hotel policy. Maintains a friendly, cheerful, and courteous demeanor while answering questions about neighborhood functions and concerns.
Required Qualifications
- High School diploma or equivalent
- ABT (Alcohol Beverage Training) Certification
- high school graduate level mathematical aptitude
- knowledge of standard cash handling procedures
- knowledge of computerized cash register systems
- past experience in dealing directly with the public
- general knowledge of basic customer service skills
- fluent in oral and written English
- ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- highly organized
- ability to pay attention to minute written and verbal details, particularly when performing multiple tasks
- Must be able to read written communiques and monochrome computer screen
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
- Must be able to understand and follow verbal/written instructions
- ability to work on more than one task at a time
- ability to communicate both verbally and in writing
- 90% of shift is standing
- Bending/kneeling - repeated bending and kneeling required while filing
- Mobility - must be able to reach all areas of hotel to assist clients
- Occasional standing
- Occasional carrying and lifting of files and office items up to 25 lbs
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