Front Desk Agents
On-siteBaltimore, Maryland, United States
Job Summary
Greet and register guests, check them out, and manage the point-of-sale system by inputting data, coding electronic keys, and processing various payment methods including credit, debit, foreign currency, and gift certificates. Ensure rooms and services are correctly accounted for during check-out while handling cash and resolving guest inquiries, complaints, and requests in a timely manner. Demonstrate thorough knowledge of hotel information, room categories, rates, and local area details to answer questions, use up-selling techniques to maximize occupancy, and negotiate solutions for guest satisfaction. Requires prior front desk experience, flexibility for varied shifts including evenings and weekends, and excellent computer skills. Competitive wages, comprehensive benefits, 401K matching, and flexible scheduling are provided.
Required Qualifications
- prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers
- passionate about providing our guests with excellent customer service
- thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one
- looking for some flexibility in a job
- working a variety of different shifts, including days, evenings and weekends
- excellent computer skills
- team spirit
Desired Qualifications
- IHG brand experience
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