Front Desk Agent
$35,360,000–$37,440,000 year
On-siteSan Leandro, California, United States
Job Summary
Greet and check-in guests in a friendly manner, assist with reservations, pre-registrations, and room blocking, and handle large groups upon arrival. Process payments, distribute room keys, and register guests while verifying reservations. Resolve guest issues immediately, answer questions, and address needs and requests. Upsell additional facilities and services, then perform all check-out tasks. Ensure cash, checks, and credit card balances are accurate at the end of each shift. Communicate internally with other departments to resolve concerns. Maintain a positive, upbeat demeanor with excellent communication and organizational skills.
Required Qualifications
- High school Diploma or equivalent
- Ability to stand for 8 hours at a time
- Ability to lift 20 lbs. on occasion
Desired Qualifications
- Credit Card handling experience preferred
- Hotel Front Desk experience preferred
- Experience with hotel reservations software preferred
- Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
- Positive, upbeat demeanor
- Excellent written and verbal communication and organizational skills
- Team-oriented
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