Front Desk Agent
On-siteChampaign, Illinois, United States
Champaign, Illinois, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Greet and check-in guests, process payments, and distribute room keys while verifying reservations and handling check-outs. Resolve guest issues immediately, assist with large groups and local recommendations, and upsell facilities. Ensure accurate cash and credit card balances at shift end and communicate internally to address concerns. Maintain a friendly demeanor and stand for eight hours while lifting 20 lbs. on occasion.
Required Qualifications
- High school Diploma or equivalent
- Ability to stand for 8 hours at a time
- Ability to lift 20 lbs. on occasion
Desired Qualifications
- Credit Card handling experience preferred
- Hotel Front Desk experience preferred
- Experience with hotel reservations software preferred
- Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
- Positive, upbeat demeanor
- Excellent written and verbal communication and organizational skills
- Team-oriented
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