Front Desk Agent
On-siteSan Antonio, Texas, United States
Job Summary
Greet guests with a warm and professional demeanor, managing check-ins and check-outs efficiently while verifying identity and reservation details. Handle cash and credit card transactions, balance the cash drawer, and answer incoming phone calls to direct guests. Assist with questions about the hotel and surrounding area, resolve guest concerns, and complete assigned side work in a timely manner. Restock market and front desk supplies as needed while maintaining clear communication with other departments. Requires standing for up to 8-hour shifts and working flexible schedules including evenings, weekends, and holidays. Ability to lift, carry, push, and pull up to 50 pounds.
Required Qualifications
- Prompt and regular attendance
- Flexibility to work varying schedules based on business needs
- Ability to lift, carry, push, and pull up to 50 pounds
- Must be available to work flexible schedules, including evenings, weekends, and holidays
- Ability to stand for up to 8-hour shifts
- Ability to stand for extended periods and interacting with guests regularly
Desired Qualifications
- Previous front desk or customer service experience
- Strong communication and interpersonal skills
- Outgoing personality with a positive attitude
- Excellent problem-solving abilities
- Ability to multitask in a fast-paced environment
- Strong attention to detail and follow-up skills
- Team-oriented mindset
- Basic computer proficiency
- Self-motivated and proactive, always thinking ahead
- Attention to Detail
- Reliability
- Guest Focus
- Team Collaboration
- Adaptability
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