Front Desk Agent Turnante, Castello di Casole, A Belmond Hotel, Tuscany
On-siteSiena, Tuscany, Italy
Job Summary
Manage Front Desk operations according to company policies while maintaining high service standards. Build and maintain professional relationships with guests and colleagues, anticipating needs and addressing complaints effectively. Perform cash and credit transactions, assist with check-in and check-out procedures, and report directly to the Front Office Supervisor. Requires minimum 1 year of experience in luxury hotels, fluency in Italian and English, proficiency in hotel management systems, and ability to remain calm under pressure. Seasonal labor contract for summer 2026 includes accommodation in staff house with pool access and opportunities for professional development within the Belmond global collection.
Required Qualifications
- Minimum 1 year of experience in a similar role within luxury hotels
- Fluent in Italian and English
- Excellent interpersonal and communication skills
- Ability to remain calm and composed under pressure
- Strong attention to detail and high standards of service
- Proficient in Microsoft Office and hotel management systems
- Demonstrates effective communication and active listening skills
- A collaborative team player who respects all team members and shares knowledge
- Ability to manage multiple tasks, prioritizing effectively, even in fast-paced environments
- Commitment to personal and professional growth within the hospitality industry
Desired Qualifications
- knowledge of a third language is a plus
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