FRONT DESK AGENT

Conduct guest reservations, register arrivals and departures, and process payments while maximizing room rates through up-selling techniques. Answer and route calls, handle wake-up requests, and manage guest messages with accuracy. Resolve minor complaints, address objections using creative reasoning, and ensure 100% guest satisfaction. Replenish continental breakfast, maintain lobby cleanliness, and perform laundry functions as directed. Complete daily paperwork including cashing out, documenting adjustments, and preparing cashier reports to balance cash bags at shift open and close. Promote hotel services, amenities, and local attractions while adhering to all company policies and procedures.