Front Desk Agent
On-sitePortland, Maine, United States
Portland, Maine, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Register and assign rooms to guests, issue keys, and track incoming mail. Answer inquiries regarding hotel services, shopping, dining, and travel directions while computing bills and collecting payments. Make, confirm, and cancel reservations via all communication avenues, post charges to guest bills, and deposit valuables in safe deposit boxes. Maintain accurate records of room availability and rates, and assist with various office tasks as needed. Work weekdays, weekends, and holidays, including night audit shifts, while scrupulously following StepStone and hotel policies. Previous hotel experience preferred.
Required Qualifications
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
- Ability to accurately report information
- Ability to assist with various office tasks as needed
- Ability to scrupulously follow all StepStone and hotel policies and procedures
- Able to stand for a long period of time
- Dependable
- Able to work weekdays, weekends and holidays
Desired Qualifications
- Previous Hotel experience preferred
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