Front Desk Agent
On-siteSouth Portland, Maine, United States
South Portland, Maine, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Register and assign rooms to guests, issue keys, and track incoming mail while answering inquiries about hotel services, dining, and travel directions. Compute bills, collect payments, and manage reservations via all communication avenues, including night audit procedures. Post charges to guest bills and deposit valuables in safe deposit boxes when the interface is inoperable. Maintain accurate records of room availability and rates while following all StepStone and hotel policies. Work flexible shifts including weekends and holidays, standing for long periods with full working knowledge of each shift.
Required Qualifications
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
- Ability to accurately report information
- Ability to assist with various office tasks as needed
- Ability to scrupulously follow all StepStone and hotel policies and procedures
- dependable
- Flexible schedule; able to work weekdays, weekends and holidays
- Able to stand for a long period of time
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