Front Desk Agent - Tropic Hideaway RV Resort
On-siteFoley, Alabama, United States
Job Summary
Greet guests with a friendly, professional attitude and manage arrivals, departures, site assignments, and inquiries. Complete check-in and check-out procedures accurately while handling reservations, payments, and daily reports using the property management system. Answer phone calls and emails promptly, provide information on resort amenities and local attractions, and address guest concerns to maintain excellent service. Maintain an organized front desk area and coordinate with housekeeping and maintenance. Follow company policies, cash-handling procedures, and safety standards. Assist with special events and other front office duties as assigned. Work weekends, holidays, and flexible shifts in a team-oriented environment.
Required Qualifications
- High school diploma or GED
- Minimum of 1 year of experience in customer service, front desk hospitality, retail or similar
- Ability to work weekends, holidays, and flexible shifts
Desired Qualifications
- previous experience in an RV resort, campground, or hotel setting
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Basic computer skills and ability to learn reservation software
- Cash handling and administrative experience
- Hospitality, hotel, campground, or RV resort experience
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