Front Desk Agent
On-site · Cheyenne, Wyoming, United States
Job Summary
Front Desk Agent position at Travelodge/Penny's Diner in Cheyenne, WY. Responsibilities include greeting guests, managing check-ins/check-outs, handling reservations and room assignments, assisting guests with directions and local recommendations, resolving guest concerns professionally, maintaining guest records and key inventory, and supporting front desk operations. Must be able to operate computer equipment and reservations systems; familiarity with IHG-brand hotels is highly desired. Requires a high school diploma or equivalent, stable work history, and strong Microsoft Office skills. The role emphasizes guest service, problem solving, and effective communication in a team environment.
Required Qualifications
- High School diploma or equivalent required
- Stable work history
- Experience with an IHG branded hotel highly desired
- Strong understanding of Microsoft Office products (Excel, Word, Outlook)
- Ability to manage time effectively and complete tasks on time
- Must be a team player
- Good communication and interpersonal skills
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