Front Desk Agent

Greet guests and clients professionally, managing check-in and check-out procedures while verifying reservations and processing payments. Handle phone and email communications, direct calls, and respond to inquiries promptly. Manage room and service reservations, including cancellations and modifications, while ensuring accurate data entry. Assist guests with requests such as room changes, amenities, and local recommendations, resolving complaints in a courteous manner. Perform administrative duties like managing mail, maintaining visitor logs, and organizing the front desk area. Monitor access to the premises, issue badges, and follow security protocols. Handle cash transactions securely and reconcile drawers at shift end. Collaborate with housekeeping, maintenance, and management to ensure smooth operations and follow emergency response procedures for incidents like fire alarms or medical emergencies.