Front Desk Agent
On-site · Linthicum Heights, Maryland, United States
Job Summary
Front Desk Agent at a hotel/resort handling guest check-in/check-out, payments, reservations, and guest inquiries. Responsibilities include greeting guests, processing payments and invoices, managing reservations, answering calls and emails, coordinating with housekeeping/maintenance, monitoring security, and ensuring smooth, hospitable guest experiences. Requires high school education or equivalent, strong guest service orientation, basic accounting skills, proficiency with computers and office equipment, and excellent communication and multitasking abilities.
Required Qualifications
- High school education or equivalent experience
- Strong guest service orientation
- Basic accounting skills
- Ability to operate a computer, calculator, and office equipment
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and adapt to a fast-paced environment
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