Front Desk Agent
On-site · Austin, Texas, United States
Job Summary
Front Desk Agent responsible for greeting guests and clients, checking in/out, managing reservations, processing payments, handling inquiries via phone and email, and coordinating with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Responsibilities include visitor access control, cash handling, maintaining an organized front desk area, managing mail/packages, responding to guest requests, and providing information about services and policies. Requires high school education or equivalent, strong guest service orientation, basic accounting skills, computer/calculator proficiency, and excellent communication and multitasking abilities.
Required Qualifications
- High school education or equivalent experience
- Strong guest service orientation
- basic accounting skills
- familiarity with hospitality industry practices
- proficiency in operating a computer, calculator, phone and other office equipment
- excellent communication skills (written and verbal)
- ability to remain calm and professional under pressure
- excellent time management and organizational skills
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