Front Desk Agent
$37,440–$37,440 year
On-siteMiami Beach, Florida, United States
Miami Beach, Florida, United StatesOn-siteFull Time$37,440–$37,440 yearSmall
Full TimeSmall
Job Summary
Greet guests warmly upon arrival and assist with check-in/check-out procedures using the property management system. Manage reservations, inquiries, and special requests while maintaining accurate guest records and billing procedures. Respond promptly to guest needs and coordinate with housekeeping, maintenance, and concierge teams to ensure seamless experiences. Handle phone calls and correspondences professionally, representing the prestige of the historic estate. Work flexible hours including weekends and holidays.
Required Qualifications
- Previous experience in a hotel or customer service role
- Excellent organizational skills with the ability to multitask in a refined environment
- Ability to work flexible hours, including weekends and holidays
- Fluent in English
- Friendly, professional demeanor with a passion for guest service
Desired Qualifications
- Familiarity with reservation systems (e.g., Opera, SynXis, or similar PMS)
- Additional languages
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