Front Desk Agent
$35,360–$35,360 year
On-siteMadison, Wisconsin, United States
Job Summary
Provide a warm welcome to guests, manage reservations and room assignments, and assist with check-ins, check-outs, billing inquiries, and general requests. Handle guest inquiries, resolve concerns, and upsell amenities to maximize revenue while maintaining a clean and organized front desk area. Coordinate with housekeeping and maintenance to address guest needs and ensure smooth operations. Shifts vary based on business needs, with availability required for mornings, afternoons, evenings, weekends, and holidays between 7am and 11pm. Candidates must possess strong communication skills, computer and cash handling abilities, and the flexibility to work in a fast-paced environment. Previous hotel experience is preferred, though a customer service background is required.
Required Qualifications
- customer service background
- open availability
- availability to work mornings, afternoons, evenings, weekends, and holidays
- shift times ranging between 7am and 11pm
- computer and cash handling skills
- great verbal communication skills
- Outstanding interpersonal and communication skills
- Strong organizational and multitasking abilities
- Attention to detail
- ability to handle guest information and transaction with confidentiality and accuracy
- Flexibility to work various shifts, including mornings, evenings, weekends, and holidays
- positive attitude
- genuine passion for providing outstanding customer service
- successfully complete a pre-employment drug test
- background check
Desired Qualifications
- Previous experience as a front desk agent
- Previous experience in a customer service role
- genuine passion for hospitality
- dedication to providing exceptional service
- open availability
- Knowledge of local attractions, events, and services
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