Front Desk Agent - The Little Nell
$52,000–$52,000 year
On-site · Aspen, Colorado, United States
Aspen, Colorado, United StatesOn-siteFull Time$52,000–$52,000 yearMid LevelHigh School Or EquivalentHospitalityUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Industry
Hospitality
Job Summary
Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. The Front Desk Agent will report to the Front Office Manager.
Required Qualifications
- High School Diploma or high school equivalent preferred
- One year of customer or guest experience preferred
- Previous front desk experience preferred
- Knowledge of local mountain, town activities and events in the area
- Basic industry terminology
- Knowledgable of 5-star standards
- Knowledge of company policies and procedures
- Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
- Active listening and interpersonal skills to personalize the guest experience
- Ability to act professional in a fast-paced environment
- Strong attention to detail
- Ability to work independently with minimal supervision
- Ability to work effectively in team settings, contributing positively to group dynamics
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