Front Desk Agent | The Hôtel Lili
$41,600–$43,680 year
On-siteBeverly Hills, California, United States
Job Summary
Conduct check-in and check-out processes, field guest inquiries via phone and email, and input data into hotel software systems like Opera. Manage billing, confirm contact information, and listen to guest feedback while maintaining folio accuracy. Act as a knowledgeable guide sharing information on hotel amenities and the Beverly Hills neighborhood. Collaborate with sales, operations, housekeeping, and engineering teams to resolve issues and ensure smooth guest experiences. Perform safety duties, conduct walkthroughs for security and cleanliness, and enforce policies while remaining calm during emergencies. Proactively identify guest needs to surprise and delight patrons, maintaining attention to detail and confidentiality throughout your shift.
Required Qualifications
- Must possess a positive attitude
- Must be energetic and outgoing
- Must be service oriented
- Must be a team player
- Must be able to multi-task
- Must possess excellent interpersonal, analytical, and organizational skills
- Must have knowledge of basic arithmetic
- Must have the ability to input data and access information on the computer
- Must be able to work a flexible schedule and shifts – weekends & holidays as needed
- Flexible schedule- must be available to work a variety of shifts
- Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting
- Fluency in English both verbally and non-verbally
- Provide legible communication and directions
- Ability to input and access information in the property management system/computers/point of sales system
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize and organize
- Be a clear thinker, remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Understand guest's service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent hotel data
- Must be able to stand for long periods of time
- Must be able to push, pull or lift up to 25 lbs
- Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs
Desired Qualifications
- Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting
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