Front Desk Agent

Greet guests courteously, handle inquiries, and manage check-ins/out and room reservations. Accurately answer questions, resolve complaints with urgency, and use suggestive selling to increase occupancy. Allocate rooms based on preferences, coordinate with housekeeping and maintenance, and manage wake-up calls and messages. Process cash transactions, verify billing instructions, and handle group arrivals while ensuring payments are on file. Update the front desk log, follow security procedures, and report suspicious activity. Complete required meetings and assist all departments during high-volume periods.