Front Desk Agent
On-sitePalm Beach, Florida, United States
Job Summary
Welcome guests upon arrival and ensure smooth check-in and check-out processes. Manage online, phone, and in-person reservations while maintaining accurate booking and payment records. Verify guest information, payment methods, and identification, then liaise with housekeeping to ensure rooms are ready. Provide information on hotel features, services, rates, promotions, and local attractions. Handle guest requests promptly and courteously, upsell room types and facilities when appropriate, and maintain cash bank accuracy. Communicate effectively with other departments to coordinate guest needs, accurately record messages and complaints, and maintain cleanliness of the Front Desk and lobby. Participate in shift handovers and follow safety, security, and emergency procedures. Requires high school diploma, one year of luxury hospitality experience, and proficiency with hotel PMS systems.
Required Qualifications
- High school diploma or equivalent
- Minimum one year of experience in a similar role within a luxury hospitality environment
- Proficiency with computers and hotel PMS systems
- Excellent English communication skills with proper grammar and legible writing
- Ability to perform basic mathematical calculations
- College education or vocational training in hospitality
- Previous Front Desk experience in a luxury market
- Knowledge of local attractions, services, and vendors
- Guest relations or customer service training certification
- Alcohol awareness certification
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