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StepStone HospitalityPosted 1 month ago

Front Desk Agent

On-siteCharlotte, North Carolina, United States

Full TimeMedium

Job Summary

Welcome guests with a friendly and professional attitude, check guests in and out efficiently, and answer phone calls to assist with guest requests. Handle reservations and payments while maintaining a clean and organized front desk area. Work closely with housekeeping and maintenance to ensure an outstanding guest experience. This role requires excellent customer service and communication skills, the ability to multitask in a fast-paced environment, and flexibility for weekends and holidays. Previous hotel front desk experience is preferred, though training is provided for the right candidate.

Required Qualifications

  • Excellent customer service and communication skills
  • Highly motivated with a positive attitude
  • Ability to multitask in a fast-paced environment
  • Reliable, organized, and able to work independently as well as part of a team
  • Flexible schedule, including weekends and holidays

Desired Qualifications

  • Previous hotel front desk experience

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