Front Desk Agent

Register and assign rooms to guests, issue keys, and track incoming mail. Answer inquiries regarding hotel services, dining, and travel directions while computing bills and collecting payments. Make, confirm, and cancel reservations, post charges to guest bills, and deposit valuables in safe deposit boxes. Maintain records of room availability and rates using office software. Requires a full working knowledge of each shift including night audit, comprehensive hotel department expertise, and good mathematical skills. High school education required with relevant experience preferred.