Front Desk Agent | State College Williamsburg Square Hampton Inn
On-siteState College, Pennsylvania, United States
State College, Pennsylvania, United StatesOn-siteFull TimeServicesMedium
Full TimeMediumServices
Job Summary
Process all check-ins and check-outs, handle guest complaints to ensure satisfaction, and adhere to payment and cash handling policies. Generate and distribute daily reports, resolve discrepancies on the room status report with Housekeeping, and provide information to guests and visitors. Work a flexible schedule including weekends, holidays, and varied shifts. Previous hotel experience and bilingual English/Spanish skills are preferred.
Required Qualifications
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- High school graduate or equivalent.
- Minimum one year customer service experience
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Desired Qualifications
- previous hotel experience
- Computer experience
- Bilingual English/Spanish
- Knowledge of local activities and attractions appropriate for clientele
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