Front Desk Agent | State College Springhill Suites
On-siteState College, Pennsylvania, United States
State College, Pennsylvania, United StatesOn-siteFull TimeServicesMedium
Full TimeMediumServices
Job Summary
Check guests in and out, process payments, and handle cash and credit transactions according to hotel policies. Resolve room status discrepancies with Housekeeping and generate daily reports for designated departments. Address guest complaints to ensure satisfaction while providing information and services in a friendly, professional manner. Work flexible shifts including weekends and holidays. Bilingual English/Spanish is a plus.
Required Qualifications
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- High school graduate or equivalent.
- Minimum one year customer service experience
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Desired Qualifications
- previous hotel experience preferred
- Computer experience preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
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