Front Desk Agent
On-siteAddison, Texas, United States
Job Summary
Welcome guests in a friendly, professional manner, recognizing Hitlon Honors Members and returning guests. Check guests in and out efficiently, issue room keys, verify identification per local legislative requirements, and accurately process cash and credit card transactions. Answer phones and handle all guest calls, messages, requests, and concerns while recording preferences in the system. Up-sell rooms where possible to maximize revenue and resolve late or disputed charges. Communicate outstanding requests or issues to management and address guest problems using service recovery guidelines. Follow established safety protocols, reporting any incidents or suspicious behavior immediately. Work a variable schedule in an indoor setting with high noise levels, utilizing Microsoft Suite and Hilton Guest Systems.
Required Qualifications
- HS Diploma or GED
- TIPS Certification
- 1-2 years experience in front office of Hotels
- Excellent verbal and written communication skills
- Punctual and dependable
- Attention to detail and accuracy
- Multi-tasking
- Organizing and prioritizing
- Problem analysis and problem-solving skills
- Ability to work independently and with others
- Professional integrity
- Ability to meet deadlines
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.