Front Desk Agent - Snowbird - Iron Blosam Lodge

Job Summary

Required Qualifications

• •High school diploma or equivalent
• •18 years of age or older
• •Must be available to work both shifts based on business needs, any day of the week including weekends and holidays
• •Must be prepared to stay overnight, if necessary, on occasional times of road closures
• •Must be able to stand for long periods of time
• •Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively lead and coach others
• •Must be able to effectively manage and resolve customer complaints
• •Must be able to effectively process credit cards
• •Must be able to effectively book lodging reservations
• •Must be able to effectively verify guest payments
• •Must be able to effectively protect guest privacy
• •Must be able to effectively assist guests with restaurant and spa reservations
• •Must be able to effectively post after hours Sundries shop charges in the PMS system
• •Must be able to effectively update guest tiles with phone number & email address at check in
• •Must be able to effectively answer telephone
• •Must be able to effectively make reservations
• •Must be able to effectively receive customer complaints
• •Must be able to effectively find solutions
• •Must be able to effectively display the ability to communicate discount and up sell strategies
• •Must be able to effectively accommodate guests' special requests and VIP arrivals with the highest level of hospitality and professionalism
• •Must be able to effectively check guests in and out in a professional and friendly manner
• •Must be able to effectively provide excellent customer service throughout our guest's stay by exceeding their expectations
• •Must be able to effectively perform all duties regarding the operation of the front desk
• •Must be able to effectively interact with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively work well under pressure
• •Must be able to effectively multitask
• •Must be able to effectively demonstrate outstanding customer service
• •Must be able to effectively respond to guest questions and tasks action to resolve customer complaints
• •Must be able to effectively verify guest payments: process credit cards
• •Must be able to effectively protect guest privacy
• •Must be able to effectively assist guests with restaurant and spa reservations and general knowledge of the resort
• •Must be able to effectively post after hours Sundries shop charges in the PMS system
• •Must be able to effectively assist guest services (concierge) when needed
• •Must be able to effectively update guest tiles with phone number & email address at check in
• •Must be able to effectively perform other duties and tasks as assigned by manager or supervisor
• •Must be able to effectively complete a background check before being hired
• •Must be able to effectively comply with our professional appearance, drug & alcohol, and employee conduct policies
• •Must be able to effectively work Monday-Sunday 7am-3pm/3pm-11pm
• •Must be able to effectively work early morning to late evening depending on business levels
• •Must be able to effectively work in pleasant, comfortable surroundings
• •Must be able to effectively work in Hotel Lodge conditions
• •Must be able to effectively experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird
• •Must be able to effectively work with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively interact at any time with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively work well under pressure
• •Must be able to effectively demonstrate outstanding customer service
• •Must be able to effectively check guests in and out in a professional and friendly manner
• •Must be able to effectively display the ability to communicate discount and up sell strategies
• •Must be able to effectively accommodate guests' special requests and VIP arrivals with the highest level of hospitality and professionalism
• •Must be able to effectively book Lodging Reservations using knowledge of occupancy levels as well as answer Softphone calls when appropriate
• •Must be able to effectively respond to guest questions and tasks action to resolve customer complaints
• •Must be able to effectively verify guest payments: process credit cards
• •Must be able to effectively protect guest privacy
• •Must be able to effectively assist guests with restaurant and spa reservations and general knowledge of the resort
• •Must be able to effectively post after hours Sundries shop charges in the PMS system
• •Must be able to effectively assist guest services (concierge) when needed
• •Must be able to effectively update guest tiles with phone number & email address at check in
• •Must be able to effectively perform other duties and tasks as assigned by manager or supervisor
• •Must be able to effectively complete a background check before being hired
• •Must be able to effectively comply with our professional appearance, drug & alcohol, and employee conduct policies
• •Must be able to effectively work Monday-Sunday 7am-3pm/3pm-11pm
• •Must be able to effectively work early morning to late evening depending on business levels
• •Must be able to effectively work in pleasant, comfortable surroundings
• •Must be able to effectively work in Hotel Lodge conditions
• •Must be able to effectively experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird
• •Must be able to effectively work with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively interact at any time with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively work well under pressure
• •Must be able to effectively demonstrate outstanding customer service
• •Must be able to effectively check guests in and out in a professional and friendly manner
• •Must be able to effectively display the ability to communicate discount and up sell strategies
• •Must be able to effectively accommodate guests' special requests and VIP arrivals with the highest level of hospitality and professionalism
• •Must be able to effectively book Lodging Reservations using knowledge of occupancy levels as well as answer Softphone calls when appropriate
• •Must be able to effectively respond to guest questions and tasks action to resolve customer complaints
• •Must be able to effectively verify guest payments: process credit cards
• •Must be able to effectively protect guest privacy
• •Must be able to effectively assist guests with restaurant and spa reservations and general knowledge of the resort
• •Must be able to effectively post after hours Sundries shop charges in the PMS system
• •Must be able to effectively assist guest services (concierge) when needed
• •Must be able to effectively update guest tiles with phone number & email address at check in
• •Must be able to effectively perform other duties and tasks as assigned by manager or supervisor
• •Must be able to effectively complete a background check before being hired
• •Must be able to effectively comply with our professional appearance, drug & alcohol, and employee conduct policies
• •Must be able to effectively work Monday-Sunday 7am-3pm/3pm-11pm
• •Must be able to effectively work early morning to late evening depending on business levels
• •Must be able to effectively work in pleasant, comfortable surroundings
• •Must be able to effectively work in Hotel Lodge conditions
• •Must be able to effectively experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird
• •Must be able to effectively work with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively interact at any time with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively work well under pressure
• •Must be able to effectively demonstrate outstanding customer service
• •Must be able to effectively check guests in and out in a professional and friendly manner
• •Must be able to effectively display the ability to communicate discount and up sell strategies
• •Must be able to effectively accommodate guests' special requests and VIP arrivals with the highest level of hospitality and professionalism
• •Must be able to effectively book Lodging Reservations using knowledge of occupancy levels as well as answer Softphone calls when appropriate
• •Must be able to effectively respond to guest questions and tasks action to resolve customer complaints
• •Must be able to effectively verify guest payments: process credit cards
• •Must be able to effectively protect guest privacy
• •Must be able to effectively assist guests with restaurant and spa reservations and general knowledge of the resort
• •Must be able to effectively post after hours Sundries shop charges in the PMS system
• •Must be able to effectively assist guest services (concierge) when needed
• •Must be able to effectively update guest tiles with phone number & email address at check in
• •Must be able to effectively perform other duties and tasks as assigned by manager or supervisor
• •Must be able to effectively complete a background check before being hired
• •Must be able to effectively comply with our professional appearance, drug & alcohol, and employee conduct policies
• •Must be able to effectively work Monday-Sunday 7am-3pm/3pm-11pm
• •Must be able to effectively work early morning to late evening depending on business levels
• •Must be able to effectively work in pleasant, comfortable surroundings
• •Must be able to effectively work in Hotel Lodge conditions
• •Must be able to effectively experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird
• •Must be able to effectively work with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively interact at any time with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively work well under pressure
• •Must be able to effectively demonstrate outstanding customer service
• •Must be able to effectively check guests in and out in a professional and friendly manner
• •Must be able to effectively display the ability to communicate discount and up sell strategies
• •Must be able to effectively accommodate guests' special requests and VIP arrivals with the highest level of hospitality and professionalism
• •Must be able to effectively book Lodging Reservations using knowledge of occupancy levels as well as answer Softphone calls when appropriate
• •Must be able to effectively respond to guest questions and tasks action to resolve customer complaints
• •Must be able to effectively verify guest payments: process credit cards
• •Must be able to effectively protect guest privacy
• •Must be able to effectively assist guests with restaurant and spa reservations and general knowledge of the resort
• •Must be able to effectively post after hours Sundries shop charges in the PMS system
• •Must be able to effectively assist guest services (concierge) when needed
• •Must be able to effectively update guest tiles with phone number & email address at check in
• •Must be able to effectively perform other duties and tasks as assigned by manager or supervisor
• •Must be able to effectively complete a background check before being hired
• •Must be able to effectively comply with our professional appearance, drug & alcohol, and employee conduct policies
• •Must be able to effectively work Monday-Sunday 7am-3pm/3pm-11pm
• •Must be able to effectively work early morning to late evening depending on business levels
• •Must be able to effectively work in pleasant, comfortable surroundings
• •Must be able to effectively work in Hotel Lodge conditions
• •Must be able to effectively experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird
• •Must be able to effectively work with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively interact at any time with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively work well under pressure
• •Must be able to effectively demonstrate outstanding customer service
• •Must be able to effectively check guests in and out in a professional and friendly manner
• •Must be able to effectively display the ability to communicate discount and up sell strategies
• •Must be able to effectively accommodate guests' special requests and VIP arrivals with the highest level of hospitality and professionalism
• •Must be able to effectively book Lodging Reservations using knowledge of occupancy levels as well as answer Softphone calls when appropriate
• •Must be able to effectively respond to guest questions and tasks action to resolve customer complaints
• •Must be able to effectively verify guest payments: process credit cards
• •Must be able to effectively protect guest privacy
• •Must be able to effectively assist guests with restaurant and spa reservations and general knowledge of the resort
• •Must be able to effectively post after hours Sundries shop charges in the PMS system
• •Must be able to effectively assist guest services (concierge) when needed
• •Must be able to effectively update guest tiles with phone number & email address at check in
• •Must be able to effectively perform other duties and tasks as assigned by manager or supervisor
• •Must be able to effectively complete a background check before being hired
• •Must be able to effectively comply with our professional appearance, drug & alcohol, and employee conduct policies
• •Must be able to effectively work Monday-Sunday 7am-3pm/3pm-11pm
• •Must be able to effectively work early morning to late evening depending on business levels
• •Must be able to effectively work in pleasant, comfortable surroundings
• •Must be able to effectively work in Hotel Lodge conditions
• •Must be able to effectively experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird
• •Must be able to effectively work with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively interact at any time with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively work well under pressure
• •Must be able to effectively demonstrate outstanding customer service
• •Must be able to effectively check guests in and out in a professional and friendly manner
• •Must be able to effectively display the ability to communicate discount and up sell strategies
• •Must be able to effectively accommodate guests' special requests and VIP arrivals with the highest level of hospitality and professionalism
• •Must be able to effectively book Lodging Reservations using knowledge of occupancy levels as well as answer Softphone calls when appropriate
• •Must be able to effectively respond to guest questions and tasks action to resolve customer complaints
• •Must be able to effectively verify guest payments: process credit cards
• •Must be able to effectively protect guest privacy
• •Must be able to effectively assist guests with restaurant and spa reservations and general knowledge of the resort
• •Must be able to effectively post after hours Sundries shop charges in the PMS system
• •Must be able to effectively assist guest services (concierge) when needed
• •Must be able to effectively update guest tiles with phone number & email address at check in
• •Must be able to effectively perform other duties and tasks as assigned by manager or supervisor
• •Must be able to effectively complete a background check before being hired
• •Must be able to effectively comply with our professional appearance, drug & alcohol, and employee conduct policies
• •Must be able to effectively work Monday-Sunday 7am-3pm/3pm-11pm
• •Must be able to effectively work early morning to late evening depending on business levels
• •Must be able to effectively work in pleasant, comfortable surroundings
• •Must be able to effectively work in Hotel Lodge conditions
• •Must be able to effectively experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird
• •Must be able to effectively work with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively interact at any time with guests and other employees in a pleasant manner
• •Must be able to effectively maintain good working relationships with others and all departments at Snowbird
• •Must be able to effectively work well under pressure
• •Must be able to effectively demonstrate outstanding customer service
• •Must be able to effectively check guests in and out in a professional and friendly manner
• •Must be able to effectively display the ability to communicate discount and up sell strategies
• •Must be able to effectively accommodate guests' special requests and VIP arrivals with the highest level of hospitality and professionalism
• •Must be able to effectively book Lodging Reservations using knowledge of occupancy levels as well as answer Softphone calls when appropriate
• •Must be able to effectively respond to guest questions and tasks action to resolve customer complaints
• •Must be able to effectively verify guest payments: process credit cards
• •Must be able to effectively protect guest privacy
• •Must be able to effectively assist guests with restaurant and spa reservations and general knowledge of the resort
• •Must be able to effectively post after hours Sundries shop charges in the PMS system
• •Must be able to effectively assist guest services (concierge) when needed
• •Must be able to effectively update guest tiles with phone number & email address at check in
• •Must be able to effectively perform other duties and tasks as assigned by manager or supervisor