Front Desk Agent
On-site · Kelowna, British Columbia, Canada
Job Summary
Front Desk Agent responsible for delivering exceptional guest service, managing check-in/check-out, operating PMS and reservations systems, handling guest requests, ensuring safety and security, promoting hotel promotions, and maintaining professional communication; requires high school diploma or equivalent and 1–2 years of front desk/guest services experience, strong customer service, conflict resolution, and proficiency with PMS and MS Office; flexibility to work evenings, graveyard, weekends, and holidays; CPR/First Aid and hospitality leadership training are assets.
Required Qualifications
- High school diploma or equivalent
- Post-secondary education in Hospitality Management or related field is an asset
- Minimum 1–2 years of front desk or guest services experience in a hotel environment
- Excellent customer service and conflict resolution skills
- Proficient in hotel property management systems (PMS) and common office software (e.g., MS Office Suite)
- Solid verbal and written communication skills
- Ability to task-switch and work well under pressure in a fast-paced environment
- Flexibility to work a variety of shifts, including evenings, graveyard, weekends, and holidays
- Professional appearance and demeanor
- Knowledge of health, safety, and security procedures in hospitality
- First Aid/CPR certification is an asset
- Training in customer service excellence or hospitality leadership is an asset
- Equity Statement: Siesta Suites is committed to equity, diversity, and inclusion. Our goal is to create an inclusive, accessible environment for our candidates and employees that reflects the communities in which we operate. If you require an accommodation for the recruitment or interview process, please let us know and we will work with you to meet your needs.
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