Front Desk Agent
$37,440–$45,760 year
On-siteCambridge, Massachusetts, United States
Job Summary
Check-in and check-out guests, handle reservation inquiries and cancellations, and ensure guest satisfaction while maintaining confidentiality. Answer inquiries regarding hotel services, dining, and travel directions, and review VIP reservations for incoming and in-house guests. Sort incoming mail, transmit messages, and perform cash handling and safety deposit box procedures. Monitor lobby traffic, control non-guest flow, and accurately record shift notes using office software and the night audit checklist. Resolve guest complications and complaints, assist with statistical reports, and adapt to high-pressure conditions. Maintain excellent attendance, punctuality, and professional conduct while adhering to all health and safety regulations.
Required Qualifications
- Minimum of 2 years customer service experience
- Must have the ability to work as a team and treat others with respect
- Must remain awake and alert during entirety of shift
- Must maintain excellent attendance and punctuality record
- Minimum lifting, pushing, and pulling of 30 pounds
- Pushing, bending, stooping, upward reaching, manual dexterity, hearing, writing, and typing
- Must have a comprehensive knowledge of service standards, guest relations, and etiquette
- Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations
- Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates
- Must have excellent mathematical and computer skills
- High school education
- relevant training and experience
Desired Qualifications
- Additional education
- Additional language ability
- roomMaster training
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