Front Desk Agent

Process all guest check-ins by confirming reservations, assigning rooms, and issuing keys. Handle payment types including cash, checks, and credit cards, and resolve late or disputed charges during check-outs. Answer guest calls, messages, and requests while coordinating with Housekeeping to track room readiness. Provide directions and local information, manage parking procedures, and dispatch bell or valet staff as needed. Run daily arrival and departure reports, complete cashier and closing reports, and cash personal or traveler checks. Count the bank at shift start and end, balance receipts per Accounting specifications, and ensure compliance with safety policies and professional appearance standards.