Front Desk Agent
$35,360–$35,360 year
On-site · Loma Linda, California, United States
Job Summary
Front Desk Agent at Holiday Inn Express Loma Linda responsible for greeting guests, performing efficient check-in/check-out, handling reservations and payments in the PMS, and coordinating with housekeeping and management to ensure guest satisfaction. Duties include promoting hotel amenities, addressing guest concerns with empathy, balancing cash and transactions per policies, maintaining accurate logs, and upholding brand standards and confidentiality. Flexible availability including nights, weekends, and holidays; role requires professionalism and strong communication to deliver a welcoming guest experience.
Required Qualifications
- High school diploma or equivalent required
- Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred)
- Proficiency with PMS systems or related hotel software (examples listed in description)
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
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