Front Desk Agent
$35,360–$35,360 year
On-site · Loma Linda, California, United States
Job Summary
Front Desk Agent at Candlewood Suites Loma Linda handles guest check-in/check-out, reservations, and payment verifications in the PMS; promotes hotel amenities; resolves guest issues with empathy; coordinates with housekeeping and maintenance; maintains the front desk log and adheres to brand standards and data confidentiality. Requires high school diploma or equivalent and at least 1 year of front desk or customer service experience, with proficiency in PMS systems. Possesses strong communication, organizational, and multitasking skills, and must be flexible to work nights, weekends, and holidays.
Required Qualifications
- High school diploma or equivalent required
- Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred)
- Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, ChoiceAdvantage, IHG Opera Cloud preferred)
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment while maintaining composure and professionalism
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