Front Desk Agent
$41,600–$41,600 year
On-siteIrvine, California, United States
Job Summary
Greets arriving and departing guests, completing check-in procedures using manual and computerized methods while facilitating check-outs to close accounts and open rooms. Calculates and posts monies, receipts, and guest accounts using accurate cash handling procedures to present timely charges and maintain records. Answers inquiries and accepts reservations in person and by telephone, communicating rates and utilizing suggestive selling techniques to increase occupancy. Operates PBX equipment for incoming calls, outgoing assistance, wake-up calls, and guest paging. Controls cash transactions at the front desk, maintaining complete responsibility for the personal bank per policy. Drives hotel guests to and from the airport and other assigned trips, obeying all traffic rules to ensure safe, accident-free trips. Performs other duties as assigned by management. Requires a high school diploma, CDL, and motor vehicle report background check. Full-time employment with daily lunch and Hilton discounts.
Required Qualifications
- High School diploma or equivalent
- CDL
- Pass a Motor Vehicle Report background check
- High school graduate level mathematical aptitude
- Know standard cash handling procedures
- Knowledge of computerized cash register systems
- Past experience in dealing directly with the public
- Acquired general knowledge of basic customer service skills
- Fluent in oral and written English
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Highly organized
- Ability to pay attention to minute written and verbal details, particularly when performing multiple tasks
- Ability to read written communiques and monochrome computer screen
- Ability to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
- Ability to understand and follow verbal/written instructions
- Ability to work on more than one task at a time
- Ability to communicate both verbally and in writing
- 90% of shift is standing
- Repeated bending and kneeling required while filing
- Must be able to reach all areas of hotel to assist clients
- Occasional carrying and lifting of files and office items up to 25 lbs
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