Front Desk Agent
$37,440–$37,440 year
On-siteNorth Bethesda, Maryland, United States
Job Summary
Greets and completes check-in procedures for arriving guests using manual and computerized methods, while facilitating daily check-outs to close accounts and open rooms. Answers telephone and in-person inquiries regarding reservations, hotel information, and guest concerns, utilizing suggestive selling techniques to increase occupancy. Operates PBX equipment to accept calls, schedule wake-up calls, and page guests, while calculating and posting monies, receipts, and guest accounts with accurate cash handling. Maintains complete responsibility for the personal bank and ensures precise hotel records throughout the shift.
Required Qualifications
- High School diploma or equivalent
- High school graduate level mathematical aptitude
- knowledge of standard cash handling procedures
- knowledge of computerized cash register systems
- past experience in dealing directly with the public
- general knowledge of basic customer service skills
- fluent in oral and written English
- ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- highly organized
- ability to pay attention to minute written and verbal details, particularly when performing multiple tasks
- ability to read written communiques and monochrome computer screen
- ability to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
- ability to understand and follow verbal/written instructions
- ability to work on more than one task at a time
- ability to communicate both verbally and in writing
- 90% of shift is standing
- Bending/kneeling - repeated bending and kneeling required while filing
- Mobility - must be able to reach all areas of hotel to assist clients
- Occasional standing
- Occasional carrying and lifting of files and office items up to 25 lbs
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