Front Desk Agent

Greet, register, and check out guests while managing arrivals, departures, and walk-ins with full knowledge of hotel operations and surrounding areas. Handle check-in/out procedures, post charges to guest accounts, and adjust package rates based on stay duration. Maintain control of room and departmental keys, ensuring safe key procedures and weekly inventories are followed. Process cash drawer counts at shift start and end, balancing deposits and reporting discrepancies immediately. Communicate with housekeeping regarding early departures and special requests, while familiarizing guests with hotel facilities and safety protocols. Complete daily logbook readings, attend front desk meetings, and submit feedback forms for guest comments. Manage telephone, mail, and message systems, and coordinate with guest services and reservations departments.