Front Desk Agent
On-siteCasper, Wyoming, United States
Casper, Wyoming, United StatesOn-siteFull Time
Full Time
Job Summary
Perform all check-in and check-out tasks, manage online and phone reservations, and register guests by collecting contact details and exact stay dates. Welcome arrivals, assign rooms, and provide information on rates and amenities while responding to client complaints professionally. Liaise with housekeeping to ensure rooms are ready and confirm group reservations or VIP services. Maintain updated booking records and upsell facilities when appropriate.
Required Qualifications
- Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role", "Experience with hotel reservations software, like OnQ or Opera", "Customer service experience", "Excellent communication and organizational skills
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