Front Desk Agent/Receptionist (M/F/NB)
On-site · Como, Lombardy, Italy
Job Summary
Front Desk Agent/Receptionist at Mama Shelter Lake Como responsible for welcoming guests, handling check-ins and check-outs for individuals and groups, answering calls, responding to guest requests, managing payments and cash register, processing invoices, and sharing feedback with management. Role involves showcasing hotel offerings (retail, restaurant, events), maintaining the guest experience with a warm, personalized hospitality vibe, and writing helpful tips on mirrors and elevator areas. Protel PMS experience and a sales-friendly, adaptable, and confidential approach are valued, with a focus on delivering unforgettable guest experiences in a hospitality environment.
Required Qualifications
- Experience in hotel front desk or guest services preferred
- Protel PMS experience
- Strong hospitality mindset and communication skills
- Ability to handle check-ins/check-outs, guest requests, and payments
- Team-oriented with flexible, customer-focused approach
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