Front Desk Agent - PT - Stanley Hotel
$45,760–$45,760 year
On-siteEstes Park, Colorado, United States
Job Summary
Greets arriving and departing guests, completes check-in and check-out procedures using manual and computerized systems, and manages cash transactions and hotel accounts. Answers telephone and in-person inquiries regarding reservations, guest concerns, and area functions while operating PBX equipment for calls, wake-up calls, and paging. Uses suggestive selling techniques to increase occupancy and revenue by communicating accurate hotel rates. Maintains accurate records, handles receipts and credit postings, and ensures timely, precise hotel charges upon check-out. Controls cash transactions at the front desk in full compliance with bank agreement policies.
Required Qualifications
- High School diploma or equivalent
- High school graduate level mathematical aptitude
- Knowledge of standard cash handling procedures
- Knowledge of computerized cash register systems
- Past experience in dealing directly with the public
- General knowledge of basic customer service skills
- Fluency in oral and written English
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- High level of organization
- Ability to pay attention to minute written and verbal details, particularly when performing multiple tasks
- Ability to read written communiques and monochrome computer screen
- Ability to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
- Ability to understand and follow verbal/written instructions
- Ability to work on more than one task at a time
- Ability to communicate both verbally and in writing
- 90% of shift is standing
- Repeated bending and kneeling required while filing
- Ability to reach all areas of hotel to assist clients
- Ability to carry and lift files and office items up to 25 lbs
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