Front Desk Agent
$38,528–$38,528 year
On-siteFlagstaff, Arizona, United States
Job Summary
Front Desk Agent responsible for posting room charges and taxes to guest accounts, processing guest charges and vouchers, balancing daily postings, and preparing summaries of cash, check, and credit card activities. The role includes verifying postings and rates, handling check-in/check-out procedures, running end-of-day processes in the property management software, understanding auditing principles, responding to guest needs and complaints, and performing other duties as assigned. Requires strong attention to detail, customer service skills, basic English communication, and familiarity with hospitality operations and basic accounting.
Required Qualifications
- Sufficient education and literacy to identify and read product labels and to communicate with guests.
- Ability to read, write, speak, understand, and communicate in basic English
- Previously hospitality experience skills preferred
- Basic Accounting skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Solid customer service skills
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers
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