Front Desk Agent
$43,680–$43,680 year
On-siteBreckenridge, Colorado, United States
Job Summary
Greet and welcome guests upon arrival, register reservations, and process payments while balancing the cash drawer. Handle check-outs, field complaints, and resolve issues to ensure guest satisfaction. Provide information on hotel facilities and local attractions, and participate in upselling to enhance the guest experience. Maintain knowledge of hotel services, local area, and safety standards while working cohesively with the team. Prioritize tasks with limited supervision and handle multiple responsibilities simultaneously. Flexible shifts required; ability to lift 50 pounds and stand for extended periods is necessary.
Required Qualifications
- High School diploma or GED equivalence
- 1 year of Customer Service experience preferred
- Must be able to prioritize and work efficiently with limited supervision
- Requires effective communication skills, both verbal and written
- Must possess basic computer skills
- Strong attention to detail
- Ability to handle multiple tasks simultaneously
- General knowledge of the city where the hotel is located and its attractions
- Extensive knowledge of the hotel, its services and facilities
- Ability to handle cash and balance cash drawer
- Strong team player
- Must be able to lift and/or carry up to 50 pounds
- Ability to hear, understand and communicate orally and in writing
- Ability to stand and walk for extended periods of time
- Ability to bend and twist, push and pull, stoop, and kneel
- Will be required to work flexible scheduled shifts based on business needs
Desired Qualifications
- Experience with upselling guests into rooms that fit their needs
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.