Front Desk Agent - PBX
$204,000–$204,000 year
On-siteMiami Beach, Florida, United States
Job Summary
Check in arriving guests and check out departing guests while maintaining a courteous, efficient, and friendly demeanor face-to-face and on the phone. Provide detailed hotel orientations, anticipate guest needs, and respond to inquiries and special requests. Receive reservations via person, telephone, fax, or email; calculate bills, issue receipts, and handle cash, travelers' checks, and foreign currency exchanges. Accept messages and faxes, promote hospitality, and follow security procedures. Cover the AYS and PBX whenever necessary. Work seven days a week, 24 hours a day, with shifts rescheduled based on business volume.
Required Qualifications
- Previous front desk experience
- hotel experience
- Proficient in the English language
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Maintain a professional appearance and manner at all times
- Possesses excellent people skills, an energetic personality and superior listening skills
- Has strong orientation towards customer service with a special focus on etiquette
- The ability to always be courteous, friendly and professional
- Instills a can do attitude in all team members and promotes team work between departments
- Excellent time management skills
- Exceptional detail in follow-up
- Creative problem solving skills
- Ability to quickly evaluate alternative and decide on a plan of action
- Instills a calm, organized approach in all situations
- A true desire to satisfy the needs of others in a fast paced environment
- Excellent verbal communication skills
- Ability to work well alone and in a team
- Must be willing and available to fulfill demands of seven days a week, 24 hours a day
- Must be willing and available to fulfill shift rescheduling according to business volume
- Specific vision abilities including close vision and distance vision
- Ability to walk, stand, sit, climb, use balance, and carry and lift items
- Ability to handle noxious and abrasive chemicals properly
Desired Qualifications
- Second language
- Previous front desk experience preferred
- A special inclination towards customer service with a special focus on etiquette
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