Front Desk Agent (Part-Time)

Job Summary

Required Qualifications

• •Experience in a hospitality, service, consumer-facing franchise or related field
• •Must have a positive attitude and willingness to learn
• •Must be able to understand and follow established guidelines and procedures
• •Must work well in stressful, high-pressure situations
• •Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
• •Must be able to convey information and ideas clearly
• •Must have a desire to serve all guests
• •Must be 18 years of age or older to perform this job
• •Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
• •Must be able to stand or remain in a stationary position for long periods of time (3-4 hours at a time)
• •Must be able to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls
• •Must be able to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms
• •Must be able to inspect and visually observe details at close range (within a few feet) and from long range
• •Must be able to occasionally lift packages or general office equipment
• •Must be able to read, write, understand and communicate with others effectively using the English language
• •Must be able to arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor
• •Must be able to provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
• •Must be able to greet every guest happily with a smile, by name if possible, while cleaning
• •Must be able to answer all incoming calls with friendly service using the approved greeting
• •Must be able to complete all operational checklists accurately and at the designated times, every shift
• •Must be able to handover reports accurately and on time, for effective shift-to-shift communication
• •Must be able to wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times
• •Must be able to communicate between Team Members in a clear, honest, and professional manner
• •Must be willing to stretch beyond traditional role to meet the needs of the business and MCR's guests
• •Must be able to work together to create a welcoming environment for guests and an effective, positive workplace
• •Must be able to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner
• •Must be able to check guests in and out in a timely manner
• •Must be able to contact all guests after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable
• •Must be able to receive and note all incoming mail as required per the daily shift checklist
• •Must be able to work in a moderate noise level environment (phone ringing, and heavy communication between co-workers and customers)

Desired Qualifications

• •Experience in a hospitality, service, consumer-facing franchise or related field preferred