Front Desk Agent - Part Time
On-siteLouisville, Kentucky, United States
Louisville, Kentucky, United StatesOn-sitePart TimeHospitalityEnterprise
Part TimeEnterpriseHospitality
Job Summary
Greet arriving and departing guests, manage check-in and check-out procedures, and handle reservations via phone and in-person inquiries. Process cash transactions accurately, maintain guest accounts, and control the front desk bank. Answer inquiries, coordinate guest services, and relay art exhibition information while managing incoming calls, wake-up calls, and messages. Process gift shop sales and maintain department communication logs. Perform other duties as assigned by management. Fluent in English with a high school diploma and prior public-facing customer service experience required.
Required Qualifications
- High School diploma or equivalent
- Must have past experience in dealing directly with the public
- Must have acquired general knowledge of basic customer service skills
- Must be fluent in English
- Must be able to understand and follow verbal/written instructions
- Must be able to work on more than one task at a time
- Must be able to communicate both verbally and in writing
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- Must be highly organized
- Must be able to pay attention to minute written and verbal details
- Must know standard cash handling procedures
- Must have knowledge of computerized cash register systems
- Must pass a background check
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