Front Desk Agent - Part-time - $1000 Sign-On Bonus - AC Hotel by Marriott Minneapolis Downtown
$39,520–$39,520 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Greets and completes check-in procedures for arriving guests using manual and computerized methods, while facilitating daily check-outs to close accounts and prepare rooms. Handles cash transactions, calculates guest charges, and posts receipts using accurate cash handling procedures. Answers telephone and in-person inquiries regarding reservations and hotel information, utilizing suggestive selling techniques to increase occupancy. Operates PBX equipment to accept calls, assist outgoing calls, schedule wake-up calls, and page guests. Maintains accurate hotel records and responds to in-house guest concerns with timely, knowledgeable information.
Required Qualifications
- High School diploma or equivalent
- High school graduate level mathematical aptitude
- Knowledge of standard cash handling procedures
- Knowledge of computerized cash register systems
- Past experience in dealing directly with the public
- General knowledge of basic customer service skills
- Fluency in oral and written English
- Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
- High level of organization
- Ability to pay attention to minute written and verbal details, particularly when performing multiple tasks
- Ability to read written communiques and monochrome computer screen
- Ability to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
- Ability to understand and follow verbal/written instructions
- Ability to work on more than one task at a time
- Ability to communicate both verbally and in writing
- Ability to reach all areas of hotel to assist clients
- Ability to carry and lift files and office items up to 25 lbs
- Ability to stand for 90% of shift
- Ability to bend and kneel repeatedly while filing
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