Front Desk Agent

Front Desk Agent at OTH Hotels Resorts delivers warm, personalized check-ins/outs, assists guests with recommendations and inquiries, processes reservations and payments in the PMS, maintains knowledge of hotel services and local attractions, coordinates with other departments, and upholds safety and confidentiality. The role emphasizes hospitality beyond scripted service, guest-centric problem-solving, adaptability to a fast-paced environment, and the ability to multitask during weekend/holiday shifts. Training is provided for hotel systems, with an emphasis on genuine guest connections and maintaining a welcoming lobby presence.