Front Desk Agent - Origin Hotel - Starting at $18.25
$37,960–$37,960 year
On-siteKansas City, Missouri, United States
Job Summary
Conduct pre-assignment of hotel rooms including VIPS, repeat guests, and special requests while checking in and out guests in a professional manner. Answer all phone calls promptly, manage PBX operations, and provide concierge services by assisting with local attractions and events. Maintain daily accounting accuracy by opening, securing, and balancing the shift bank, verifying cash, checks, and credit card transactions. Follow established key control and credit policies, submit lost and found reports, and monitor room availability using the yield management system. Complete all checklist items by shift end and ensure compliance with fire and emergency procedures.
Required Qualifications
- High school diploma or equivalent
- six months to one-year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System, capture email, and use the PBX system
- Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
- Ability to stand, walk, and communicate
- Ability to lift and/or move up to 25 pounds
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